Frequently asked questions


Unser ist nur eine der drei Säulen von Alpha-Omega Technology. Ebenfalls stehen wir Ihnen, wenn gewünscht, als Consultants zur Seite und beraten Sie zu Ihrem spezifischen IoT-Projekt. Wir können aber auch ganze IoT-Projekte übernehmen, so haben Sie einen Ansprechpartner für die Betreuung Ihres Projektes.

To learn more about the Mioty Alliance, visit:

As a private customer, can I also order from

As a private customer you can of course also order from us. Directly on the product page and in the store overview you have the choice, via slider you can select whether you want to see gross or net prices.

Shipping & Delivery

Is payment by invoice possible?

For loyal customers, ordering on account is also possible. After you have successfully placed an order (including payment) with us once, the invoice payment is activated for your account with us in the store.

Under certain circumstances, payment on account is also possible for the first order after a prior credit check and agreement.

An invoice will be sent by mail in the order process. If you have a user account in created, you can also view the invoice there under My Account -> Invoices and download it as a PDF document.

The average delivery to the customer is made in 3-5 working days, respectively within the delivery time specified for the particular product.

Yes, we also deliver to Switzerland. Under 1.000,- € value of goods we charge 40,00 € (excl. VAT), over 1.000,- € value of goods we charge 85,00 € (excl. VAT, incl. customs duties) shipping fees.


No, the Internet connection doesn't have to go that far. A LoRaWAN gateway in the IoT network takes over the function of sending the collected data from the sensors to your chosen backend via internet connection. Depending on the environment, a well-positioned gateway can receive sensor data over a distance of several kilometers. Since the sensors transmit the data using LoRaWAN wireless technology, there is no need for internet on the routes. That's exactly where one of the biggest advantages of LPWAN technologies like LoRaWAN is, to bridge a long distance without an Internet connection.

The differences lie in the data transmission, which is partly limited to save energy (very often long-life battery).

Class A works according to ALOHA method, the sensor sends the data packets to the gateway, followed by two receive windows. During these receive windows, the sensor can receive data. Outside of these receive windows, the data goes into the void.

Class B opens receive windows at specified times, for this the sensor and the gateway must be synchronized in time.

Class C is permanently open and receives data. Class C sensors often require more energy than the devices of the other two classes.

How do LoRaWAN sensors send data to the internet?

LoRaWAN sensors collect information from their environment (such as the current temperature) and send it to a LoRaWAN gateway. This gateway can, depending on the position and environment, receive data over a distance of several kilometers and sometimes from several hundred sensors. It is also the gateway that sends the data to a network server (Internet). This can be done via LAN, WLAN but also via mobile radio, depending on the respective requirements.

A self-powered gateway can also be directed to its own LNS/backend, which runs e.g. on a Raspberry PI or even on the gateway itself. This then simply has to pass on the measured values via MQTT or similar. For processing the data via third party gateways you need a LoRaWAN network server (LNS). Here we recommend This LNS is quite sufficient and recommended for private use, as there are no fees and a free account can be opened.

Sie können sich aufYou can refer to or on your preferred LNS and view your data there. This is completely independent of whether you are on your private network or, for example, on the WLAN of a café in New York.

No, this cannot be avoided. However, since your data packets are encrypted and your sensor is not known to the foreign LNS, the risk is manageable. If you transmit critical data via LoRaWAN, we can advise you on further data protection measures.

You offer the Lorix One with an antenna that offers a gain of 4dBi - in the EU, as far as I know, only 2dBi antenna gain is allowed - is that right?

The use of 4.15dBi antennas is permitted, even higher values. In receive mode this is unproblematic and you get a better reception quality. In transmit mode, i.e. when the gateway sends downlinks to the sensors, the output power of the gateway may have to be reduced in order not to exceed the permitted transmit power. All gateways have the possibility to store the antenna type in their configuration settings and then adjust the transmission power automatically. So if you specify in the web interface of the LorixOne to use the 4.15dBi antenna, you are on the safe side. Other manufacturers offer the possibility to store the antenna gain directly in dB, which gives more flexibility in the antenna selection.

Can I switch the TTIG I bought from you to TTN v3?

TTIG - TTN v3 Update: We have updated all The Things Indoor Gateways that we have sold to work with TTN v3:

  1. Press and hold the reset button for 5 seconds until the gateway flashes RED/GREEN.

  2. Then press and hold the Setup button for 10 seconds to set up WiFi.

After that, just follow the rest of the instructions from The Things Industries.

In Austria, the optical interface of modern electricity meters is encrypted in accordance with the "Intelligente Messgeräte-AnforderungsVO 2011 - IMA-VO 2011". KLAX cannot process this encryption and therefore cannot extract any values from the meter data stream. KLAX therefore does not work with meters in Austria.

You can use the support of our IoT experts request here.

IoT Consulting

Which LoRaWAN radio frequency is in use in the German-speaking area?

In German-speaking countries, LoRaWAN transmits in the 863 to 870 MHz range, the 868. frequency band. 

Can lightning strike a gateway on the roof?

Yes, when mounting a Gateways depends on the height, but care should be taken that the gateway and the Antenne are mounted lower than the lightning conductor. Otherwise, it could happen that the lightning strikes the gateway / antenna instead.

Does the mounting position of the sensor matter?

The position of a sensor is often crucial for a correct measurement. For example, a CO2-Sensor the sensor should be mounted at head height, for example, because this is where exhalation takes place, and not at foot or overhead height. However, if sitting is a priority in the room, as in a school, the sensor height must also be adjusted accordingly. Other example is the Radar People Counterwhich detects people at a specific angle, outside this cone, of course, does not work. Accordingly, it is always advantageous to have a trained technician on site.

This varies from case to case, gladly beraten we you to your specific constellation.

IoT Project

We adapt to your needs, use us as your individual building block for your IoT project. We are happy to coordinate with other project participants.

We gladly accept the challenge. Through our internal know-how as well as our large partner network, we find solutions and even develop a new product if necessary.

Yes, we have. Besides the project SMARTinfeld in Martinfeld, we have now worked with numerous municipalities and public utilities.

Do you train our employees on site?

Yes, we also train your employees on site. Depending on what is needed, we will show your employees how to use your IoT network or provide insight into the technology for your technical staff. Contact us and together we will find out which topics will bring the most benefit to your company.

I need support with my IoT project

You can use the support of our IoT experts request here.


Yes, when selecting the device, the KLAX is already selectable.

Where can I see in Datacake which sensors have templates?

When selecting a device, a list of already available templates of sensors is displayed, which are continuously updated.

Is Cake Red necessary to use Datacake? 

No, Cake Red is an additional option that Node-RED provides in your workspace. Cake Red is not required to use the Datacake platform.

We will be happy to create an individual package for you for the use of the Wanesy Management Center, suitable for your infrastructure and requirements.

Für die tabs Sensoren müssen anstelle der App-Keys die Netzwerk-Keys verwendet werden. Das betrifft alle LoRaWAN 1.1 Sensoren, die auf einem LoRaWAN 1.0 LNS (wie ongeboarded werden.

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If your question is not answered here, we will be happy to answer it in another way..